Terms of Service

1.1 By accessing dallas-appliance.com, booking an in-home visit, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the site or book service.

1.2 We may update these Terms by posting a revised version with a new "last updated" date. Continued use after posting constitutes acceptance of the revised Terms.

1.3 If you book on behalf of a business or household, you represent that you have authority to bind that party.

2.1 Hype Appliance Repair LLC (also known as Hype Appliance Repair & Cleaning /Hype Appliance Repair; SMS brand Dallas Appliance) provides appliance repair and related diagnostic services in the Dallas–Fort Worth area from our Frisco, Texas base (6300 FM 423, Frisco, TX 75036).

2.2 We are not a lead marketplace that merely connects you to unrelated third-party shops. When you book through our site or phone line, you are hiring us (or a technician working under our direction and brand standards) to diagnose and, if you approve, repair your appliance.

2.3 Technicians who perform work for us must meet our background-check and quality standards. We remain responsible for the service relationship with you, including the warranty described in Section 7.

3.1 You must be at least 18 and able to enter a binding contract under Texas law.

3.2 By providing your mobile number on our booking or callback forms, you consent to receive transactional SMS from Dallas Appliance (booking confirmations, reminders, en-route updates). Reply STOP to opt out; HELP for help. Consent is not a condition of purchase — you may book by calling (847) 246-2536. Details are in our Privacy Policy.

4.1 Service types and standard fees (subject to change; confirmed at booking):

• In-home service visit — $90 (was $120). Waived if you approve and pay for the recommended repair at that visit.
• Repair parts and labor. Quoted upfront after diagnosis before work begins.

4.2 You agree to provide accurate appliance/issue details, safe access, and an adult (18+) on site for in-home visits.

4.3 Cancellation / rescheduling:

• More than 24 hours before appointment: full credit or refund of visit fees paid.
• Less than 24 hours: 50% credit of the visit fee.
• After a technician is en route or on site: visit fee is earned; no refund.
• Client no-show: visit fee may be charged in full.

5.1 Online price ranges are estimates. The final repair price is confirmed after diagnosis and before work starts. You may decline the repair; applicable diagnosis/visit fees still apply as described in Section 4.

5.2 We prefer OEM or equivalent-quality parts suitable for the job. If a part must be ordered, we will explain timing before you approve.

6.1 Payments are processed by Stripe (or another processor we designate). You authorize charges for booked services and approved repairs.

6.2 Chargebacks filed in bad faith after completed, warranted work may result in collection and account restrictions.

7.1 Completed repairs include our 90-day warranty on parts and labor for the specific work performed, unless a different warranty is stated in writing for that job.

7.2 Warranty covers defects in our workmanship and installed parts under normal use. It does not cover unrelated failures, misuse, neglect, power surges, improper installation by others, or appliances beyond economical repair.

7.3 EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED AS PERFORMED. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8.1 TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR CLAIMS ARISING FROM A SERVICE VISIT OR THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THAT SERVICE (OR $250, WHICHEVER IS GREATER).

8.2 WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST FOOD, LOST PROFITS, OR SECONDARY PROPERTY DAMAGE) EXCEPT TO THE EXTENT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR WHERE PROHIBITED TO LIMIT BY LAW.

You are responsible for securing valuables, restraining pets, disclosing known hazards (gas leaks, water damage, electrical issues), and obtaining any HOA/building access needed for the appointment window.

10.1 Except for small-claims court, disputes arising from these Terms or our services will be resolved by binding individual arbitration administered by the AAA in Collin County or Dallas County, Texas.

10.2 YOU AND THE COMPANY WAIVE JURY TRIALS AND CLASS ACTIONS. Claims may be brought only individually.

10.3 Texas law governs, without conflict-of-laws rules. You may opt out of arbitration by mailing written notice to the address below within 30 days of your first booking.

Site content, branding, and software are owned by Hype Appliance Repair LLC or its licensors. You may not copy or reuse them without written permission, except for personal, non-commercial viewing.

You may not misuse the site (scraping that harms service, fraud, harassment). We may refuse service or restrict access for abuse, safety concerns, or repeated no-shows.

• These Terms and the Privacy Policy are the entire agreement for site use and bookings.
• If a provision is unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver.
• We may assign these Terms in connection with a sale or reorganization of the business.